Tom Wood Automotive Group

SERVICE ADVISOR - AUTO DETAIL PLUS

US-IN-Indianapolis
Job ID
2017-1747

Overview

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We are currently looking for a Service Advisor to join our team! Our Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

 

 

BENEFITS:

We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid vacation and holidays, paid time off, medical, dental, vision,  life insurance, and company matching 401k benefits, employee assistance, company paid training, and future growth opportunities within the company.

 

If you would like to become a part of our team, apply today! (please apply via computer)

www.tomwoodcareers.com   Job #2017-1747

 

Contact:  Deb Satinsky - Direct: (317) 688-6237     Cell:  (317) 922-7615 (text avail)

 

 

Responsibilities

  • Meet or exceed dealership objectives and goals for the service department.
  • Advise customers about necessary services for routine maintenance.
  • Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
  • Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
  • Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
  • Make sure each vehicle is paid in full before releasing vehicle.
  • Notif dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
  • Ensures that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly.
  • Handle telephone inquiries regarding appointments and work in process, as well as complaints. Inform the service manager of any potential problem or upset guest.
  • Follow manufacturer guidelines for handling warranty concerns

Qualifications

  • Always professional around the customers and stays calm under pressure
  • Communicates clearly and works with customers to provide the best service
  • Is organized with good computer skillsIs organized and calm under pressure

 

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

 

 

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.

         EEOC – Tobacco Free Campus

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