Tom Wood Automotive Group

Service Advisor - Tom Wood Ford

US-IN-Indianapolis
Job ID
2017-1890
Tom Wood Ford

Overview

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With a community presence since 1967, the Tom Wood Group continues to grow and evolve, providing an exceptional experience - not only to our customers but also for our employees that interact with our guests daily. As our operations continue to expand, we are looking for enthusiastic professionals to join our team!

 

Tom Wood Ford is looking for Service Advisors to join our team! Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

 

BENEFITS:

We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, medical, dental, vision, life, and disability insurance, and company matching 401(k), Employee Assistance, Company Paid Training and future growth opportunities within the company.

 

 

Join a great team - submit your application and disclosure form online (via computer) today! 

www.tomwoodcareers.com  Job #2017-1890    Visit our website

 

Contact:  Deb Satinsky  Direct: (317) 688-6237   Cell: (317) 922-7615 (text avail)

 

 

Responsibilities

Essential Duties include the following. Other duties may be assigned.

  • Meets or exceeds dealership objectives and goals for the service department.
  • Advises customers about necessary services for routine maintenance.
  • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
  • Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
  • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
  • Makes sure each vehicle is paid in full before releasing vehicle.
  • Notifies dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
  • Ensures that vehicles are parked in assigned areas, locked and keys are marked and put away correctly.
  • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
  • Follows manufacturer guidelines for handling warranty concerns.

 

Qualifications

 

  • Excellent communication and customer services skills, stays calm under pressure
  • Acts in a Professional manner no matter what  the circumstances
  • Good computer skills, organized and good with multi-tasking

 

CERTIFICATES, LICENSES, REGISTRATIONS

Automotive Service Excellence (ASE) Certifications

Manufacturer Training

Valid Driver's License

 

 

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.

 

 

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