Tom Wood Automotive Group

Customer Service Representative - Tom Wood Group

US-IN-Indianapolis
Job ID
2017-1925
Tom Wood Management

Overview

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With a community presence since 1967, the Tom Wood Group continues to grow and evolve, providing an exceptional experience - not only to our customers but also for our employees that interact with our guests daily. As our operations continue to expand, we are looking for enthusiastic professionals to join our team! 

 

Our Customer Service Representatives responsible for taking inbound calls as well as making outbound calls for various Service Departments for the Tom Wood Automotive Group. They must possess the skills needed to be clear and friendly on the phone and always maintain confidence, a positive attitude, and a professional attitude. Customer Service Representatives quickly build a knowledge base of multiple car brands and are often given opportunities to grow within the Tom Wood Automotive Group!

 

Join a great team - submit your application and disclosure form online today!!

www.tomwoodcareers.com  Job #2017-1925

 

Please contact:  Deb Satinsky, Recruiting Specialist

            Phone:  (317) 688-6237 or Cell: (317) 922-7615

Responsibilities

Essential duties include the following. Other duties may be assigned.

  • Receive inbound calls to schedule service appointments as well as to answer various questions from service guests.
  • Place outbound calls to follow up on service leads, confirm existing appointments, reschedule missed appointments, or call for various service campaigns.
  • Respond to emailed Service Leads appropriately

Qualifications

  • Minimum of 1 year experience in customer service setting
  • Hospitality or call center experience
  • Reasonable standard of literacy and IT skills
  • Knowledge of Microsoft Outlook and Excel
  • Basic knowledge of the automotive field is a plus, but not required

 

Specific Abilities

  • Excellent interpersonal oral and written communication skills
  • Excellent listening skills and the ability to ask questions to fully understand concerns
  • Ability to multitask and manage multiple projects
  • Ability to learn new software quickly
  • Strong work ethic and self-motivation
  • Good teamwork skills
  • Ability to maintain a calm attitude in a fast-paced environment

 

Flexible work schedule (30-40 hours per week)

Must be able to work couple Saturdays/month 8:00 to 2:00

 

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.

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