Tom Wood Automotive Group

Service Advisor - Tom Wood Jaguar Land Rover Volvo

US-IN-Indianapolis
Job ID
2017-1930

Overview

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With a community presence since 1967, the Tom Wood Group continues to grow and evolve, providing an exceptional experience - not only to our customers but also for our employees that interact with our guests daily. As our operations continue to expand, we are looking for enthusiastic professionals to join our team!

 

Tom Wood Jaguar Land Rover Volvo is looking for a fulltime Service Advisor to join our team! Our Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

 

BENEFITS:

We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, medical, dental, vision, life, and disability insurance, and company matching 401(k), Employee Assistance, Company Paid Training and future growth opportunities within the company.

 

Join a great team!  Submit your application and disclosure form online today (via computer)!!  

www.tomwoodcareers.com  Job #2017-1930   

 

Please contact  Deb Satinsky - Direct: (317) 688-6237 or Cell (317) 922-7615 (text avail)

 

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Responsibilities

Essential Duties include the following. Other duties may be assigned.

  • Meets or exceeds dealership objectives and goals for the service department.
  • Advises customers about necessary services for routine maintenance.
  • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
  • Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
  • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
  • Makes sure each vehicle is paid in full before releasing vehicle.
  • Notifies dispatcher of incoming work and reviews repair orders to ensure work is completed and authorization is noted.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
  • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
  • Follows manufacturer guidelines for handling warranty concerns.

 

Qualifications

The ideal candidate:

  • Communicates clearly and works with customers to provide the best service 
  • Presents themselves in a professional manner at all times around the customers and stays calm under pressure
  • Is organized and has functional computer skills

 

CERTIFICATES, LICENSES, REGISTRATIONS

Automotive Service Excellence (ASE) Certifications

Manufacturer Training

Valid Driver's License

  

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.   EEOC - Drug & Tobacco Free Campus

 

 

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