Tom Wood Automotive Group

Account Representative-Collections - Premier Acceptance

US-IN-Indianapolis
Job ID
2017-1955
Premier Acceptance

Overview

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Premier Acceptance was established in 1991 and has been working with clients to build and maintain proper credit status, by providing exceptional customer service and counsel. And as a part of the Tom Wood Group, it was awarded one of the Top Work Places by Star Media in 2016.

 

We are looking for a fulltime Collections Specialist.  

In this fundamental role, we will rely on your tenacity and composure to contact customers by telephone to solicit payments and determine reasons for overdue payments and establish repayment schedules or other debt repayment strategies based on customers’ financial situations while conducting all conversations in a clear and professional manner adhering to all federal, state, and local guidelines. The Collections Specialist must be able to maintain composure at all times and be able to use logic to determine the appropriate resolution for each account as well as perform the following duties:

 

BENEFITS:

We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, medical, dental, vision, life, and disability insurance, and company matching 401(k), Employee Assistance, Company Paid Training and future growth opportunities within the company.

 

Be part of a great team - submit your application and disclosure form today!! 

 

www.tomwoodcareers.com   Job #2017-1955    Visit our website

 

Contact:  Deb Satinsky  Direct: (317) 688-6237   Cell: (317) 922-7615 (text avail)

 

Responsibilities

Maintain strict confidentiality with customer account information

  • Locate customers with the assistance of skip tracing tools
  • Accurately record information regarding financial status of customer and status of collection efforts
  • Advise customers of necessary actions and strategies for debt repayment
  • Perform various administrative functions for assigned accounts, such as recording address changes and other contact information

Qualifications

Desired Skills and Experience

Our ideal candidate will have prior experience in subprime auto collections and small company environments where creative solutions and cross-functional teams are required. Also, the following attributes, skills and abilities are necessary for success in this position:

  • 1+ years of experience in a collections environment, preferably in automobile loans
  • Experience in skip tracing accounts a plus, but not required
  • Demonstrated ability to effectively negotiate and manage through conflict
  • Knowledge of collection and repossession laws on the federal, state and local level
  • Outstanding standards of honesty, professionalism and ethical values
  • Ability to display high level of personal accountability and ownership for work performed
  • Excellent verbal and written communication skills, along with active listening skills to achieve goals
  • Driven and motivated by a fast paced environment and possess a willingness to learn and be challenged
  • Strict adherence to corporate policies and procedures

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.

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