Tom Wood Automotive Group

  • Quick Lane Service Advisor - Tom Wood Ford

    Job Locations US-IN-Indianapolis
    Job ID
    2017-1971
    Location Name
    Tom Wood Ford
  • Overview

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    With a community presence since 1967, the Tom Wood Group continues to grow and evolve, providing an exceptional experience - not only to our customers but also for our employees that interact with our guests daily. As our operations continue to expand, we are looking for enthusiastic professionals to join our team!

     

    We are looking for fulltime  Service Advisors to join our team! Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

     

    BENEFITS:

    We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, medical, dental, vision, life, and disability insurance, and company matching 401(k), Employee Assistance, Tuition Reimbursement, Company Paid Training and future growth opportunities within the company.

     

    If you would like to become a part of our team, apply today! please visit our website

    www.tomwoodcareers.com   Job #2017-1971

     

    Contact:  Deb Satinsky  Direct: (317) 688-6237 or Cell: (317) 922-7615 (text avail)

     

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    Responsibilities

    Essential Duties include the following. Other duties may be assigned.

    • Meet or exceed dealership objectives and goals for the service department.
    • Advise customers about necessary services for routine maintenance.
    • Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
    • Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
    • Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
    • Make sure each vehicle is paid in full before releasing vehicle.
    • Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
    • Ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
    • Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
    • Follow manufacturer guidelines for handling warranty concerns.

     

    Qualifications

     

    • Excellent communication and customer service skills
    • Must be professional at all times and be calm under pressure
    • Good organization and  computer skills

     

     CERTIFICATES, LICENSES, REGISTRATIONS

    Automotive Service Excellence (ASE) Certifications a plus

    Valid Driver's License

     

     

    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.

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