Tom Wood Automotive Group

  • Guest Services Agent - Tom Wood Group

    Job Locations US-IN-Indianapolis
    Job ID
    Location Name
    Tom Wood Management
  • Overview

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    With a community presence since 1967, the Tom Wood Group continues to grow and evolve, providing an exceptional experience - not only to our customers but also for our employees that interact with our guests daily. As our operations continue to expand, we are looking for enthusiastic professionals to join our team! 


    Our Guest Services Agents are responsible for taking inbound calls as well as making outbound calls for various Service Departments for the Tom Wood Automotive Group. They must possess the skills needed to be clear and friendly on the phone and always maintain confidence, a positive attitude, and a professional attitude. Our Guest Services Representatives quickly build a knowledge base of multiple car brands and are often given opportunities to grow within the Tom Wood Automotive Group!


    Pay:  $13-13.50/hr plus bonuses

    Flexible work schedule (30-40 hours per week)

    Shift:  11am to 8pm (must be able to work until 8:00); 10am to 7pm; 9:30am to 6:30pm




    We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid holidays, paid time off, paid vacation, medical, dental, vision, life, and short term disability insurance, and company matching 401(k), Employee Assistance, Tuition Reimbursement, Company Paid Training and future growth opportunities within the company.


    Join a great team - submit your application and disclosure form online today (via computer)!!  Job #2018-2020


    Please contact:  Deb Satinsky, Recruiting Specialist

                Phone:  (317) 688-6237 or Cell: (317) 922-7615


    Essential duties include the following. Other duties may be assigned.

    • Receive inbound calls to schedule service appointments as well as to answer various questions from service guests.
    • Place outbound calls to follow up on service leads, confirm existing appointments, reschedule missed appointments, or call for various service campaigns.
    • Respond to emailed Service Leads appropriately


    • Minimum of 1 year experience in customer service setting
    • Hospitality or call center experience
    • Reasonable standard of literacy and IT skills
    • Knowledge of Microsoft Outlook and Excel
    • Basic knowledge of the automotive field is a plus, but not required


    Specific Abilities

    • Excellent interpersonal oral and written communication skills
    • Excellent listening skills and the ability to ask questions to fully understand concerns
    • Ability to multitask and manage multiple projects, as well as learn new software quickly
    • Strong work ethic and self-motivation
    • Good teamwork skills
    • Ability to maintain a calm attitude in a fast-paced environment


    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.  EEOC - Drug & Tobacco Free Campus


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