Tom Wood Automotive Group

  • Customer Service Representative - Wood Group Insurance

    Job Locations US-IN-Indianapolis
    Job ID
    Location Name
    Wood Group Insurance
  • Overview



    Tom Wood Automotive Group has established Wood Group Insurance within our network of auto dealerships. We have partnered with Allstate,  as their unparalled integrity and commitment to the customer creates an ideal match for the Tom Wood brand. As we continue to expand our operations, client satisfaction is our primary focus. 


    The Wood Group is looking for motivated, service -oriented people to serve in this important role as a Customer Service Representative



    We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, paid holidays, medical, dental, vision, life, and short term disability insurance, and company matching 401(k), Employee Assistance, Tuition Reimbursement, Company Paid Training and future growth opportunities within the company.


    Join a great team - submit your application and disclosure form online today (via computer)!  Job #2018-2050


    Contact:  Deb Satinsky  Direct: (317) 688-6237   Cell: (317) 922-7615 (text avail)



    • Primary contact on incoming phone calls
    • Answers customer questions and follow up on unresolved issues
    • Handles policy changes for clients
    • Checks status on all new business and endorsements
    • Obtains/secures all “Trailing Documents” from clients
    • Contacts renewals to discuss rates, coverage and discounts
    • Follows up on all inspections and resolves rejections
    • Coordinates claims
    • Coordinates client onboarding process using our agency contact system
    • Maintaining consistent high customer satisfaction





    • Strong communication and interpersonal skills
    • Ability to effectively work with teammates to ensure seamless customer experience
    • Efficient and driven to fulfill client needs
    • Basic computer skills, strong organizational ability
    • Confident, self-starter who works well independently and can multi-task



    • College degree preferred, but not required


    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.



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