Tom Wood Automotive Group

  • Powersports Parts Counter & Service Writer - Indian Motorcycle of Lexington

    Job Locations US-KY-Lexington
    Job ID
    Location Name
    Indian Motorcycle of Lexington, a Tom Wood Company
  • Overview

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    Great opportunity for Powersports enthusiasts!


    Indian Motorcycle of Lexington, a growing division of the Tom Wood Group currently has a fulltime opening for an Experienced Parts Counter and Service Associate for our dealership. 



    With competitive wages and full benefits including medical, dental, vision, company matching 401(k), short term disability, company paid life insurance, paid time off, paid vacation and holidays, employee assistance, paid training, and tuition reimbursement, This is a great opportunity for a rewarding career!


    Join a great team: Please submit your resume (if avail), application, and disclosure form online (via computer) today!  Job #2018-2051  Visit our website


    Contact:  Deb Satinsky Phone: 877-480-9533  Cell: (317) 922-7615 (text avail)


    Responsibilities include the following:


    • Interface with Service Technicians, ensuring that Parts and Accessories requests are being effectively fulfilled and any difficult issues with service are attended to 
    • Establish and maintain good working relationships with customers to encourage repeat and referral business.
    • Handle customer complaints tactfully, promptly, and with concern for the customer.
    • Ensure that all necessary shop equipment is in proper and safe working condition.
    • Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
    • Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
    • Answer phone calls, providing price quotes and other information.
    • Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
    • Pull and fill orders from stock. Maintain stock inventory and notify the proper individuals about out-of-stock parts or materials that need immediate attention.
    • Issue and track ordered parts and notify the proper individuals that the parts have arrived.
    • Properly label all parts being used for repairs.
    • Assist outside sales representatives with their orders.
    • Make sure all internal requests for parts are billed on service repair order.
    • Ensure that all charge sales are signed by the customer and that they receive their invoice.
    • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
    • Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts. 
    • Set up orders for daily shipment, delivery, or pick-up.
    • Solicit assigned accounts by phone.
    • Keep current on new products and product updates.


    Powersports/Motorcycle experience preferred

    2 years Experience with Parts and Service 


    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.  



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