Tom Wood Automotive Group

  • Service Advisor - Tom Wood Toyota

    Job Locations US-IN-Whitestown
    Job ID
    2018-2103
    Location Name
    Tom Wood Toyota
  • Overview

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    With a community presence since 1967, the Tom Wood Group continues to grow and evolve, providing an exceptional experience - not only to our customers but also for our employees that interact with our guests daily. As our operations continue to expand, we are looking for enthusiastic professionals to join our team!

     

    Our new Toyota Store located at 6408 Crane Drive in Whitestown (Zionsville) is looking for Service Advisors to join our team! Our Service Advisors greet customers, listen to their description of the problems or service needed, determines the type of service required, and prepares their repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

     

     

    BENEFITS:

    We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, paid holidays, medical, dental, vision, life, and short term disability insurance, company matching 401(k), Employee Assistance, Tuition Reimbursement, Company Paid Training and future growth opportunities within the company 

     

    Join a great team!  Submit your resume, application, and disclosure form online (via computer) today!

    www.tomwoodcareers.com   Job #2018-2103  Visit our website

     

    Contact:  Deb Satinsky  Direct: (317) 688-6237  Cell: (317) 922-7615 (text avail)

     

     

    Responsibilities

    Essential Duties include the following. Other duties may be assigned.

    • Meets or exceed sdealership objectives and goals for the service department.
    • Advises customers about necessary services for routine maintenance.
    • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
    • Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
    • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
    • Makes sure each vehicle is paid in full before releasing vehicle.
    • Notifies dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
    • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
    • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
    • Follows manufacturer guidelines for handling warranty concerns.

     

    Qualifications

    The ideal candidate:

    • Communicates clearly and presents themselves in a professional manner at all times around the customers
    • Strives to provide our customers with the best service 
    • Is computer literate
    • Is organized and stays calm under pressure
    • Must have valid driver license and good driving record

     

    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.   EEOC - Drug & Tobacco Free Campus

     

     

     

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