Tom Wood Automotive Group

  • Service Advisor - Tom Wood Nissan

    Job Locations US-IN-Indianapolis
    Job ID
    2018-2118
    Location Name
    Tom Wood Nissan
  • Overview

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    With a community presence since 1967, the Tom Wood Group continues to grow and evolve, providing an exceptional experience - not only to our customers but also for our employees that interact with our guests daily. As our operations continue to expand, we are looking for enthusiastic professionals to join our team!

     

    Tom Wood Nissan is currently looking for a  SERVICE ADVISOR to join our team! Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

     

    BENEFITS:

    We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation and holidays, medical, dental, vision, life, and short term disability insurance, company matching 401k benefits, employee assistance, tuition reimbursement, and future growth opportunities within the company.

     

    If you would like to become a part of our team, please submit your application and disclosure form today! (please apply via computer) 

    www.tomwoodcareers.com  Job #2018-2118  

     

    Questions, please contact:  Deb Satinsky, Recruiting Specialist

                                            Direct: (317) 688-6237 or Cell: (317) 922-7615

     

     

    Responsibilities

    Essential Duties include the following. Other duties may be assigned.

    • Meets or exceeds dealership objectives and goals for the service department.
    • Advises customers about necessary services for routine maintenance.
    • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
    • Schedules appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
    • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
    • Makes sure each vehicle is paid in full before releasing vehicle.
    • Notifies dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
    • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
    • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
    • Follows manufacturer guidelines for handling warranty concerns.

     

    Qualifications

    The ideal candidate:

    • Has excellent communication and customer service skills providing them the best service.
    • Presents themselves in a professional manner at all times and is calm under pressure
    • Is organized and has functional computer skills

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    Automotive Service Excellence (ASE) Certifications

    Manufacturer Training

    Valid Driver's License

     

    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.  EEOC - Drug and Tobacco Free Campus

     

     

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