Tom Wood Automotive Group

  • Quick Lane Service Advisor - Tom Wood Ford

    Job Locations US-IN-Indianapolis
    Job ID
    Location Name
    Tom Wood Ford
  • Overview



    With a community presence since 1967, the Tom Wood Group continues to grow and evolve, providing an exceptional experience - not only to our customers but also for our employees that interact with our guests daily. As our operations continue to expand, we are looking for enthusiastic professionals to join our team!


    We are looking for fulltime Quick Lane Service Advisors to join our team! Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.



    We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, medical, dental, vision, life, and disability insurance, and company matching 401(k), Employee Assistance, Tuition Reimbursement, Company Paid Training and future growth opportunities within the company.


    If you would like to become a part of our team, submit your resume (if avail), application and disclosure form online (via computer) today!    please visit our website   Job #2018-2198


    Contact:  Deb Satinsky  Direct: (317) 688-6237 or Cell: (317) 922-7615 (text avail)






    Essential Duties include the following. Other duties may be assigned.

    • Advise customers about necessary services for routine maintenance.
    • Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
    • Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
    • Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
    • Make sure each vehicle is paid in full before releasing vehicle.
    • Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
    • Ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
    • Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.




    • Excellent communication and customer service skills
    • Must be professional at all times and be calm under pressure
    • Good organization and  computer skills



    Automotive Service Excellence (ASE) Certifications a plus

    Valid Driver's License



    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.

    EEOC - Drug and Tobacco Free Campus




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