Tom Wood Automotive Group

  • VW Service Advisor - Tom Wood Volkswagen

    Job Locations US-IN-Indianapolis
    Job ID
    Location Name
    Tom Wood Volkswagen
  • Overview

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    Tom Wood Volkswagen is not only the number one Volkswagen dealer in Indiana for 18 years straight, but we are proud to be one of five dealerships in the nation, one of 20 globally, to receive the Diamond Pin from Volkswagen.


    We are looking for a fulltime Service Advisor to join our team! Our Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.



    We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, paid holidays, medical, dental, vision, life, and short term disability insurance, and company matching 401(k), Employee Assistance, Tuition Reimbursement, Company Paid Training and future growth opportunities within the company.


    Come and join a great team - submit your resume (if avail), application, and disclosure form online (via computer) today!   Job #2018-2217


    To learn more about our dealership, please visit our homepage.


    Contact:  Deb Satinsky  Direct: (317) 688-6237   Cell: (317) 922-7615 (text avail)


    Essential Duties include the following. Other duties may be assigned.

    • Meets or exceeds dealership objectives and goals for the service department.
    • Advises customers about necessary services for routine maintenance.
    • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
    • Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
    • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
    • Makes sure each vehicle is paid in full before releasing vehicle.
    • Notifies dispatcher of incoming work and reviews repair orders to ensure work is completed and authorization is noted.
    • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
    • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
    • Follows manufacturer guidelines for handling warranty concerns.



    • Excellent communication and customer service skills, always striving to provide the best service
    • Presents themselves in a professional manner at all times around the customers, calm under pressure
    • Previous experience, VW experience a plus
    • Good computer and organizational skills


    Automotive Service Excellence (ASE) Certifications a plus

    Valid Driver's License


    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility.   EEOC - Drug & Tobacco Free Campus


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